HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Orders are made and shipped quickly, so it's not always possible to change an address. If you notice an error, please email us ASAP with your name and order number so we can try to correct it before your package ships. There's no guarantee we can change it once it has shipped, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Every skin is made to order. Orders ship within 1β2 business days (MondayβFriday, excluding US holidays). Custom photo orders ship within 1β2 business days after we receive your image.
GENERAL SHIPPING INFORMATION:
All orders ship from Myrtle Beach, South Carolina. US orders ship free (standard USPS, estimated 2β5 business days after shipping), with faster options available at checkout. You'll receive an email with your tracking number as soon as your order ships. See our Shipping Policy for full details.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
ADDRESS CHANGES:
If you notice an error, please email us ASAP with your name and order number so we can try to catch your package before it ships. There's no guarantee we can change it once it has shipped, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Yes. We ship to Canada, the UK, most of Europe, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the UAE. International shipping is paid by the buyer and calculated at checkout: choose USPS International (estimated 1β3 weeks) or DHL Express (estimated 2β5 business days). Import duties, taxes and customs fees are not included and are the buyer's responsibility. See our Shipping Policy for the full country list.
CAN I RETURN MY ORDER?
Yes, within 14 days of delivery, as long as the item is unused, unapplied and in its original packaging. Custom and personalized orders (made from your photo or design) can't be returned or refunded, but we'll replace them if they arrive damaged or defective. See our Return & Refund Policy for details.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Email us a photo of the damage and your order number within 14 days of delivery and we'll send a replacement.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Tracking can take up to 24 hours to update after your label is created. International USPS packages may stop updating once they reach the destination country's postal service; DHL Express tracking updates end to end. If your tracking still isn't working after a couple of days, let us know and we'll check on it.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it's been shipped. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or damaged, please contact us within 14 days of delivery and we'll make it right. Use the Contact Us page or email us at routedesignmb@gmail.com.
Do you still have a question? Send us an email via routedesignmb@gmail.com and we'll get back to you within 24 hours guaranteed.