Shipping policy

Every Route Skins order is made to order and ships from Myrtle Beach, South Carolina. Here's everything you need to know about processing, shipping costs and delivery times.

Processing time

All skins and mousepads are printed and cut to order. Orders ship within 1–2 business days (Monday–Friday, excluding US holidays). Custom photo orders ship within 1–2 business days after we receive your image.

United States: free shipping

  • Free standard shipping on every US order, no minimum.
  • Faster USPS options are available at checkout for an extra fee.
  • Estimated delivery: 2–5 business days after your order ships.

International shipping

We ship to: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and the United Kingdom.

  • International shipping is paid by the buyer. The exact cost is calculated at checkout based on your country and the shipping service you choose.
  • Choose USPS International (estimated 1–3 weeks) or DHL Express (estimated 2–5 business days).
  • Delivery estimates start once your order ships and can be longer during holidays or customs delays.

Customs, duties and taxes

International orders may be charged import duties, taxes or customs fees by the destination country. These charges are not included in the item price or shipping cost and are the buyer's responsibility. They are usually collected by the carrier on delivery. Packages refused because of these charges cannot be refunded for shipping costs.

Tracking

You'll receive an email with your tracking number as soon as your order ships.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered at checkout. If you spot a mistake, email us right away and we'll fix it if the order hasn't shipped yet.

Questions or problems?

If your order is delayed, lost or arrives damaged, email us at routedesignmb@gmail.com and we'll help. We reply within 24 hours.