Refund policy

Return window

You can request a return within 14 days of delivery. To be eligible, your item must be unused, unapplied, in the same condition you received it, and in its original packaging. After 14 days we can't offer a refund or exchange.

Custom and personalized orders

Custom orders are made just for you, so they can't be returned or refunded. This includes custom photo skins, custom photo mousepads, and any design made from an image or instructions you sent us. If a custom order arrives damaged or has a printing or cutting defect, we'll replace it free of charge (see "Damaged or defective items" below).

Partial refunds

Partial refunds may be given for items with obvious signs of use, items not in their original condition, and items that are damaged or missing parts for reasons not due to our error.

How to start a return

Email us at routedesignmb@gmail.com with your order number and we'll send return instructions within 24 hours. Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method.

Late or missing refunds

If you haven't received your refund, first check your bank account again, then contact your card company, as it can take some time before a refund is posted. If you still haven't received it, email us at routedesignmb@gmail.com and we'll reply within 24 hours.

Damaged or defective items

We replace items, including custom orders, that arrive defective or damaged. Email us a photo of the problem and your order number within 14 days of delivery, and we'll send a replacement.

Return shipping

You are responsible for the cost of shipping your return. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

Contact

Route Skins, Myrtle Beach, South Carolina, USA. Email: routedesignmb@gmail.com